Usage Policies

Privacy Policy, Security Policy, Digital Delivery Policy and Refund & Returns Policy

Introduction

Future-Bookz Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Future-Bookz Pty Ltd users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Phil McKenzie at info@future-bookz.com.au

Collection of Information

In order to use the Future-Bookz Pty Ltd website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Future-Bookz Pty Ltd is collected via correspondence from you or your company. This may be via email or directly through our website.

Use of Collection Information

Any details collected from Future-Bookz Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name and email).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Future-Bookz Pty Ltd will not sell, barter or trade your personal information.

Security of Online Ordering

Future-Bookz Pty Ltd is committed to ensuring your security when ordering online.

We use eWay (https://www.eway.com.au) to process your credit card payment. Your credit card details are never handled by our system and we do not receive a copy of your credit card number. eWay is a trusted Australian Credit Card processor that is used by thousands of websites to process credit cards online.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@future-bookz.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@future-bookz.com.au

Communications

Future-Bookz Pty Ltd uses personally identifiable information (name and email) for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails and/or newsletters. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@future-bookz.com.au

Third Parties

Future-Bookz Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Future-Bookz Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by Australian law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Future-Bookz Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of   www.future-bookz.com.au  &  www.future-bookz.com

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Security Policy

Future-Bookz Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

– Payments are fully automated with an immediate response.

– Your credit card number cannot be viewed by Future-Bookz Pty Ltd.

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

– eWAY is an authorised third party processor for all the major Australian banks.

– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Future-Bookz Pty Ltd.

For more information about eWAY and online credit card payments, please visit www.eway.com.au

Digital Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your access code via email within 1 working day.

If you wish to query a delivery please contact us at info@future-bookz.com.au

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the digital product. Your digital product will be deleted from our servers.

Please email us at info@future-bookz.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.